If you are involved in a motor accident that wasn't your fault, why should you be inconvenienced? Helphire's services are based on the legal premise that the party not-at-fault in an accident is entitled to be put back in the position they were in prior to the event. Our services aim to keep you mobile by:
Call us on 0845 337 2808 Option 1 if
you've been involved in a non-fault accident.
Or, find out more about how we can help using the FAQ's below:
If you are involved in an accident that is not your fault why should you be inconvenienced? We can take on your case for you and:
Opening times: weekdays 8am - 6pm. Saturdays 9am - 1pm & Sundays closed.
Usually with one phone call, we can make a decision on whether we can help you. If we can, we'll take over all the hassle involved in having an accident from liaising with your insurance company, to providing you with replacement transport, organising your repairs and helping you claim compensation for any injury or losses you may have suffered.
We can help you if your car is written-off. We aim to keep you in the replacement vehicle until you receive and bank a cheque from your insurance company. We can also help you claim compensation for any injury or losses.
You are legally entitled to the service Helphire provides after
a non-fault accident, regardless of your vehicle insurance. The
bill for any replacement vehicle we provide, or the repairs we
organise and fund, are sent to the insurance company of the driver
who caused the accident.
You may be asked to pay £10 for an insurance policy which
guarantees that even if the insurance company of the driver to
blame doesn't settle the bill, you will not end up paying.
We will notify your insurance company on your behalf, or ask you to notify them once we have agreed we can help you. They will need to know for information only. The claim is actually against the insurance company of the driver who caused the accident - not yours!
If your vehicle is driveable, we will organise a suitable
repairer and repair date with you. You will then be asked to take
your vehicle to the agreed garage, where a replacement vehicle will
be waiting for you.
When your repairs are complete, you will simply need to drive our
hire car to the garage and leave it there for collection while you
drive your own car away. If your vehicle is un-drivable we can
arrange for a replacement vehicle to be delivered to your home,
work or any other suitable address. We will then organise for your
un-drivable vehicle to be taken to a repairer.
Wherever possible, you will be given replacement transport of a
similar standard to your own, e.g. people carrier, motorbike,
estate car, prestige car etc.
You'll need to show you have a 'need' for a similar standard
vehicle, e.g. you may need a people carrier to transport children
to and from school, or a prestige car because of your status at
work etc.
If you suffered injury as a result of the accident you are
legally entitled to claim compensation. You may have suffered
whiplash, or an even more serious injury. We can help ensure you
receive the compensation you are due, and what's more nothing will
be deducted from any money you receive to cover legal costs.
You will receive 100% of the compensation awarded to you. In fact,
if you have suffered injury as the result of an accident that was
not your fault, anytime within the last three years, we can help
you make a claim now. Call us free on 0800
0260900, Monday to Friday 9am-7pm
(Claims will be managed Angel Assistance Limited, a subsidiary of
Helphire Group plc. Angel Assistance Limited is regulated by the
Ministry of Justice in respect of regulated claims management
activities; its registration is recorded on the website
www.claimsregulation.gov.uk.)
We can arrange for your passengers to claim any compensation due
for injury as well. We will either take details over the phone when
you call us, or you could ask them to call us direct on
0800 0260900.
(Claims will be managed through Angel Assistance Limited, a
subsidiary of Helphire Group plc.)
Effectively, Helphire is a hire car company, so we make our money by hiring cars and other vehicles from our fleet. The difference is, we hire the car to you but pass the bill to the insurance company of the driver to blame, at hire rates agreed with the UK's leading insurance companies.
There are several accident scenarios that will never be seen as your fault:
Often, drivers know when they were not to blame for an accident. If in doubt, call us and we will see if we can help.
We work with some of the UK's largest insurance companies to
provide the service we feel is due after an accident that is not
your fault. Why should you be inconvenienced if you were in no way
to blame?
The insurance industry agrees that our service is a great step
forward in customer care. We have agreed our hire rates with the
Association of British Insurers (ABI).
Since 1992 we have helped hundreds of thousands of people involved in non - fault accidents. As more and more people hear about our service, our numbers are growing.
We launched our service in 1992 and became a plc (Public Limited Company) quoted on the London Stock Exchange in 1997.
As long as you have told us the truth and continue to co-operate
with us we will honour your case.
The £10 insurance policy you were asked to buy through us at
the outset would protect you from having to pay.
Absolutely not! The charge for our hire car and, if applicable, repairs is passed to the insurance company of the driver who caused the accident. Even if they do not pay, you would be protected by the £10 indemnity policy we ask you to purchase at the outset.